News & Events
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Here at the Experts in Property we take your privacy seriously and will only use your personal information to administer your account and to provide the products and services you have requested from us.
This Privacy Notice how we’ll store and handle that data, and keep it safe. Your information is only used for things you would expect in relation to your dealings with our organisation.
We will only keep you information for a long as is needed. We hope this answers any questions you have but if not, please do get in touch with us.
It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but you’re welcome to come back and check it whenever you wish.
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including: Consent In specific situations, we can collect and process your data with your consent. For example, when you register with us to receive email or property details.
How long will we keep your personal data? Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected. At the end of that retention period, your data will either be deleted completely or anonymised so that it can be used in a non-identifiable way for statistical analysis and business planning.
An overview of your different rights You have the right to request:
• That we stop using your personal data for direct marketing (either through specific channels, or all channels).
• That we stop any consent-based processing of your personal data after you withdraw that consent.
You can contact us to request to exercise these rights at any time as follows: To ask for your information please contact The Data Protection Officer, the Experts in Property Unit 9 Sandpiper Court, Harrington Lane, Exeter EX4 8NS or email firstname.lastname@example.org If we choose not to action your request we will explain to you the reasons for doing so.
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The Bournemouth branch of Meyers, Dorset’s dynamic, client and community-focused, 24/7 estate agency, is donating £100 for every home it sells to charity.
The fourth branch of the caring, sharing agency opened its doors in January 2017 and has steadily grown to become a leading force in the area having built a reputation for its forward-thinking, ‘moving beyond expectations’ approach to selling and letting homes, as well as its consideration for the wider community.
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As most people know, the new laws surrounding data protection come into force on 25th May.
Considering the advances in technology, the amount and the way personal data is now collected, the new General Data Protection Regulations (GDPR) supersedes the Data Protection Act 1998. Designed to help customers gain a greater level of control, GDPR sets out how businesses must handle consumer data, which includes everything from names, addresses and contact details through gender and religion to IP addresses – any personal information they have on file.
To comply with the regulations and avoid some pretty hefty fines, all businesses must make sure the data they hold is secure, processed lawfully, transparently and for a specific purpose. You may have noticed a recent flurry of emails asking you to re-subscribe to mailing lists or give consent to contact you – well, this is what they’re all about.
GDPR is complex but in summary, businesses must have a consumers’ consent to hold their data; they must hold it securely; it must be made clear what the data is used for; and it must only be held while it is relevant. They must also have watertight privacy policies in place.
Estate agencies hold a great deal of personal information – about sellers, buyers, tenants, landlords and those interested in becoming any of those, so they must all audit their data and review their processes to comply.
In the last few months and weeks, members of the Experts in Property – the network of independent estate agencies through the South West – have undergone training in understanding GDPR and what they need to do to comply. In addition, the network is currently providing GDPR Compliance Packs containing everything they need to be ready for the greatest change in data protection law in the last 20 years.
So, when you instruct an office of the Experts in Property to sell or let your property; when you register as interested in buying or renting property; or anything else in between, your data is safe.
Steve Moir, chairman of the Experts in Property, said: “GDPR is just one of the vitally important topics in our comprehensive training programme. There are many benefits for consumers using our member agencies – one of which is having the support of our head office, which means the agents themselves have to take less time out of doing their actual job of selling and letting homes. When it comes to new legislation – GDPR or otherwise, our members are ready for it.”
For more information, talk to your local, fully compliant, fully supported expert in property – to find your nearest office, look for the logo in your local press or visit the Agents’ Directory at www.theexpertsinproperty.co.uk/agents-directory.